Returns, Refunds & Warranty

Returns

Damaged or defective item(s) must be communicated with Masjidal within 5 days of receipt.
Returns must include all product contents, accessories, cables, original packaging, and order details. Item(s) must be shipped back to Masjidal within 5 business days of initiating the return.
If items, accessories, or packaging are missing, or if the item is damaged during return shipping because it wasn’t packaged correctly, Masjidal may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing or damaged.
To start a return, send us an email at support@masjidal.com or call us at 1-847-629-4738 (USA) or +44 (20) 45191485 (UK) for return instructions and address.
Please note: Masjidal only provides prepaid return labels for items that are received defective, damaged, or incorrect. For all other returns, including cancellations after shipment, the customer will have to return the product at their own expense.
For customers responsible for their returns, be sure to provide Masjidal with the carrier’s information and tracking number.
Return and warranty procedures may vary by country.

Items can be returned within 14 days of purchase. Please know that the 14 days time period begins the day customer receives the item(s).
Items must be returned in like-new condition. Items that are damaged, unsanitary, dented, scratched, or show signs of misuse may be denied a return or partially refunded.
Items must be returned with all accessories, cables, and original packaging. If items or packaging are missing, or if the item is damaged during return shipping because it wasn’t packaged correctly, Masjidal may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing or damaged.

With a few exceptions, customers will be reimbursed for returned items via the original payment method.
Once the return is received and reviewed, allow 7–14 business days for the refund to be processed. Depending on your bank’s processing time, it may take up to 7 additional days after we process the return to reflect on your account.
Option to exchange item(s) is available.

Cancellations must be communicated in writing to support@masjidal.com.
If a cancellation is requested prior to the item being shipped, customer will receive a full refund.
If a cancellation is requested after the item is shipped, customer will receive a refund on the item but NOT the shipping charges and/or restocking fees.
Please do not use social media to initiate inquiries related to cancellations. Our social media team does not handle cancellation related matters

Please direct all support and troubleshooting inquiries to support@masjidal.com or 847-629-4738. Be sure to include your order number and allow 1–2 business days for a response.
Please do not use social media to initiate inquiries related to support. Our social media team does not handle support-related matters.
Customers will be required to complete troubleshooting steps before a defective product return, replacement, or warranty claim is approved.

Damaged, defective or incorrect items – Upon receipt of an item that is damaged in shipping, defective, or that is not the product you ordered, please contact Masjidal during the return and exchange time period. Masjidal will arrange for a replacement when applicable.

The Limited Warranty period starts from the date of shipment for a period of 1 year. Customers will be required to provide proof of purchase as a condition of receiving warranty service.
The Limited Warranty covers defects in materials and workmanship under normal use of the Athan Speaker. This includes defects related to the speaker hardware, internal electronics, Wi-Fi and Bluetooth hardware, buttons and controls, charging components, charging port, and internal backup battery.
No warranty will apply if the Hardware (1) has been altered, except by Disgital Inc.; (2) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Disgital Inc. in the applicable product documentation; (3) has been used in violation of the license granted by Disgital Inc.; or (4) has been subjected to unreasonable physical, thermal, or electrical stress, misuse, negligence, liquid or moisture exposure, or accident.
Please click here for full warranty details.

Customers can purchase an optional extended warranty on the Athan Frame.
The extended warranty needs to be purchased at the same time as the Athan Frame or within 7 days from the purchase date of the Athan Frame.
For information regarding extended warranty options, please click here.